Retail
Our background systems are excellent in their own categories, but the solution for our online shop logistics is Abakus, enabling us to provide our customers with a unique online shopping experience.
Ilkka Saastamoinen, Head of E-Commerce, Intersport Finland Ltd
Technology is changing the way retailers are developing their business
The retail trends nowadays are focused more and more on mobile technology and availability of online and mobile transactions. How can your company respond to your customers’ needs?
Nowadays retailers have access to digital analytics, in-store behavior and transactions. Shopper experience should be enhanced and personalized with the use of the information gathered. Best-in-class customer service will lead to increase of the number of repeat and loyal shoppers.
The rise of digitalization and ecommerce is redefining the supply chain’s distribution of goods and consumer behaviors. Consumers are more demanding and more conscious of products and prices today. They consult online reviews for product information instead of relying on in-store assistance. At the same time, in the highly competitive business, ecommerce prices are sinking, product margins are declining, market shares are becoming smaller and logistics costs are getting higher. There is now an increased pressure for supply chain for efficiency, optimization and improved customer experience.
Here is the question: How can retailers respond to these changing demands?
To keep with the trend retailers need to become more efficient and cut down costs in order to stay viable in the face of competition with less overhead. They need to rethink how to use their stores as well: in the future stores will have to become distribution centers and buildings to become more intelligent. The future will also hold substantial labor reductions for retailers. Those retailers who can offer the best customer experience will win.
Abakus Voice in Store solution is an ergonomic voice technology designed to solve logistic challenges in on the shop floor. It provides smart innovative technology solutions designed to help optimize workflow processes.
On-time shelves fulfillment ensures product availability, prevents lost sales and keeps customers satisfied. There will also be increases in accuracy as well as reduced training time. It is also possible to add labor management on top of the solution, which enables measuring and optimizing all work including time spent with customer interactions.
Abakus Voice in Store
Abakus Voice in Store Solution is an IT solution for picking, combining and shipping webstore orders in retail environment. It increases picking productivity by taking into account special conditions of large retail stores.
The system eliminates picking errors and enhances the logic behind the webstore front-end. Abakus Voice inStore is an agile, scalable and efficient solution to be used by any retailing company looking for quality online shop management.
The Voice in Store solution can lead to an increased productivity by 20 %, reduction in out-of-stocks by 25 % and a potential increase in store sales by 1 %. Real-time brings visibility into workflow processes and activities allowing better management decisions.
The multimodal functionality of AbakusDirect enables the warehouse operator to select how to interact with the application based on his personal preference. The application can be used by traditional touch screen interface, or by voice control, depending on what makes the most sense for the work at hand. Input method can be changed at any point of the process. Work task information is provided both on the device screen and as voice instructions via the operator’s headset, if desired. Also, while working using voice control, additional task information can be checked from the device screen when necessary.
The use of multimodal voice control enables a hands-free-eyes-free work environment. This provides an additional 15 – 35% productivity boost compared to traditional inventory management systems using handheld devices by touch screen only.
Software solution specially optimized to handle order picking and delivery in retail environment.
Timely management of transportation & logistics operations provides a significant competitive edge for an efficient organization.
Optiscan’s Abakus Solution for the warehouse streamlines processes and improves operational quality and efficiency.
3PL companies nowadays struggle probably the most with their customers’ need for individual operational modes and procedures.
In healthcare business goods and materials are always on the move. Abakus offers solutions for all mobile work requirement.
Contact us
Customer service
+358 9 476 6766
info@optiscangroup.com
