OptiCare services and services leasing
Optiscan Repair Center offers hardware repairs for leading manufacturers’ equipment, such as barcode printers, readers and data collection hardware. Service is carried out by our certified and experienced professionals. We help you to protect the investment by eliminating unexpected configuration costs, potential disruptions and risks. We have over 30 years of experience in professional maintenance and technical support.
Optiscan Repair Center offers hardware repairs for leading manufacturers’ equipment, such as barcode printers, readers and data collection hardware. Service is carried out by our certified and experienced professionals. We help you to protect the investment by eliminating unexpected configuration costs, potential disruptions and risks. We have over 30 years of experience in professional maintenance and technical support.
OptiCare services are a one-stop, cost effective solution to designing, implementing and supporting your systems.
Our services cover all procedures related to daily support of your device environment. OptiCare contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations.
All error situations have their own clear and documented procedures. Our tools enable optimizing support operations and managing your support requests. This enables your organization to concentrate on your business.
OptiCare Contract is available in two different levels: Advanced and Premium. A contract with guaranteed response times may, for instance, include technical support, repair service, spare parts or even service on-site.
| OptiCare Contract Advanced maintenance service | OptiCare Contract Premium maintenance service |
| Repair of faulty device within five (5) working days after the device has arrived in our maintenance center | Repair and return of the device or sending a replacement device within the next working day after the device has arrived in Optiscan maintenance center |
| Original spare parts needed for repair | Original spare parts needed for repair |
| Technical support related to use of the device | Technical support related to use of the device by phone and e-mail |
| Return of the device ready to be used including return of customer specific settings and applications after the maintenance | Return of the device ready to be used including return of customer specific settings and applications after the maintenance |
| Replacement or spare device |
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