OptiCare Helpdesk
Optiscan offers maintenance services to ensure that your warehouse devices and systems are always running smoothly.
Optiscan offers maintenance services to ensure that your warehouse devices and systems are always running smoothly. Our maintenance services include:
- Device maintenance: Optiscan provides maintenance and repair services for devices such as mobile computers, printers, and scanners.
- Software support: Our team of experts is available to provide support and troubleshooting for issues that may arise with software.
- Hardware support: Optiscan provides hardware support services to ensure that warehouse devices are always in good working order.
- System updates: We provide regular updates to warehouse solutions to ensure that they are fully optimized.
Our maintenance services are designed to help you keep your warehouse running smoothly and efficiently, with minimal downtime.
OptiCare services are a one-stop, cost effective solution to designing, implementing and supporting your systems.
OptiCare Expert
OptiCare Expert professional services offer a complete range of services from designing systems to implementation and go-live support. Expert services give you control for the total project.
OptiCare Expert professional services cover the complete life-cycle of your project. All successful projects begin with a feasibility study and careful implementation planning.
Expert services guarantee a flexible implementation according to the project schedule and budget. Programming and installation are carried out according to plans made with your project team. User training enables your team to adapt quickly to the new system resulting in a smooth start-up and securing a rapid payback for your investment.
OptiCare Contract
OptiCare Contract covers all services for the daily operation of the hardware components of your system. OptiCare Contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations.
All error situations have their own clear and documented procedures. Our tools enable optimizing support operations and managing your support requests. This enables your organization to concentrate on your business.
OptiCare Contract is available in three different levels: Basic, Advanced and Premium. A contract with guaranteed response times may for example include technical support, repair service, spare units or even service on-site.
OptiCare Helpdesk
OptiCare Helpdesk supports solutions right when your business needs it, even 24/7. OptiCare Helpdesk delivers support for your applications. We provide your systems managers with a professional back-up to keep your systems going.
All issues will be addressed within the agreed response time in direct co-operation with your staff, enabling you to maximize your system up-time.
Optiscan Professional Services
Software services
| Opticare Expert | Opticare Helpdesk | Opticare Hosting |
| Feasibility study | Applications support | Hosted server platform |
| System Design | Network support | High availability |
| Change Management | 24 / 7 On-call support | High security |
| Software development | Extended application warranty | Automated backups |
| User training | Easy scaling | |
| Commissioning | ||
| Project management |
Hardware services
| OptiCare Contract | OptiCare Enterprise Mobility Management (EMM) |
| Hardware support | Device management |
| Hardware service | Centralized device updates |
| Spare parts | Remote support |
| Spare unit replacement | Real-time remote access to devices |
| Customer settings | Device security |
| On-site service | Application lock-down |
| Device tracking & monitoring |
How can we help you?
Software solution specially optimized to handle order picking and delivery in retail environment.
Timely management of transportation & logistics operations provides a significant competitive edge for an efficient organization.
Optiscan’s Abakus Solution for the warehouse streamlines processes and improves operational quality and efficiency.
3PL companies nowadays struggle probably the most with their customers’ need for individual operational modes and procedures.
In healthcare business goods and materials are always on the move. Abakus offers solutions for all mobile work requirement.
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